Legal
Refund Policy
How refunds work on LDLI memberships and advertising purchases from Blakely Scott Limited. Last updated 3 September 2026.
30-day money-back guarantee
We offer a 30-day money-back guarantee on memberships and advertising credit purchases. If you are not satisfied with your purchase, you can request a full refund within 30 days of your order date.
How to request a refund
Payments and refunds are processed by our payment provider, Stripe. To request a refund, contact us at info@ldli.co.uk with your order details and we will arrange it for you. Refunds are returned to your original payment method, normally within 5–10 business days of approval.
Cancelling a membership
You can cancel a membership at any time from your account area or the billing portal. Cancellation stops future renewals; your access continues until the end of the period you have already paid for. Cancelling on its own does not trigger a refund — request one as described above if you are within the 30-day window.
Advertising credits
Unused advertising credits purchased within the last 30 days are refundable. Where credits have already been used to publish a job, property or supplier listing, we refund the value of the unused balance. Included credits that come bundled with a membership plan are covered by the membership refund above rather than being refunded separately.
Questions
For billing enquiries, refunds, or help deciding which plan fits your organisation, email info@ldli.co.uk. Card payments, tax and receipts are handled by Stripe, and full billing mechanics are set out in our Terms & Conditions.